news: latest developments

CCC VisualDispatch Systems Wins ALGIM Innovation Award
The Christchurch City Council Animal Control Unit's highly successful job management system has won this year's ALGIM Innovation Award. The system was based on 90/20's Job Management Hub technology and the VisualDispatch.

CCC Visual Dispatch Systems Receives BearingPoint Highly Commended Award
The Christchurch City Council Animal Control Unit's job management system received Highly Commended awards in the Technology and Local Government Categories of the BearingPoint Innovation Awards. BearingPoint, formerly KPMG Consulting, host the annual awards to promote examples of world-class public sector management. The job management system was based on 90/20's Job Management Hub and the VisualDispatch.

Franchise Based Job Allocation at Hire-A-Hubby
90/20 has installed a QuickSwitch based system at Hire a Hubby in Auckland. The system allows their call centre to enter customer and job details and allocates the job to the correct "Hubby" based on the street address of the customer and the geographic area the Hubby franchise holder has. Simple messaging or emails are used to alert the Hubby of the new work. The system saves much time in looking up new addresses as well as cell phone costs of verbally briefing a Hubby of what is needed. A spinoff is allso having a written log or jobs and customer queries or problems.


JOB MANAGEMENT SYSTEM GIVING 30+% SAVINGS
Christchurch City Council - Dog Control. The systems based on VisualDispatch and lookup.net platforms installed last year are proving to be very successful with 30+% savings in admin time and field worker productivity. The systems link to the Council's GEAC GEMS billing system to access jobs created in the Council's call centre. Staff there can access job updates and completion detail as it happens via Internet browser screens. Field staff can also access dog and owner detail 24/7, allowing stray dogs to be returned to their owners, where previously they may have been taken to the pound.


DataCol Meter Reading Advances to a New Level
Datacol NZ Limited's 90/20 designed and built job and contractor management systems went to the next level this week, with the introduction of a sub-system using Palm Pilot PDA devices to read meters. 90/20 provided project management, specification, interface and data design to this project. DataCol's Grant Thomson said that "90/20 excelled in meeting tight deadlines for our customers that now allow us to read meters for more retailers without large up-front costs of purchasing specialised meter reading handheld devices. We are now getting a lot of interest for our system as it reduces cost and complexity of data collection in a de-regulated environment."DataCol is one of NZ's largest meter reading contractors who are continuing to pioneer in the area of systems and processes to meet the changing needs of electricity deregulation.

 

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