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Utilities experience
Calibra Limited - Southpower
"By adopting leading edge technology, it enabled
the business to gain a competitive market edge by optimising our core
essential field service activities and at the same time allowing base
work to be completed."
"We
achieved 20% extra staff productivity and were able to eliminate backlogs
and service level exceptions."
"We also worked with
our contractors, achieving significant reduction in pricing for us -
and much more efficient allocation and administration of jobs/invoices
for them."
Local Government experience
Dog Control,Christchurch City Council
"Our 90/20 system delivers
30%+ savings in both admin time and field productivity"
"Here are some comments from my Dog Control
team:"
- "Customer/user
friendly visual dispatch"
- "Leading
edge technology that maximises the full extent of your resources"
- "A
Quantum lead forward, with simple logical but smart technology"
- "What
would be do without our 90/20 system"- easy to use and saves
time"
- "Multi
functional and easy to understand, very flexible"
Contracting Experience
Hire-a-Hubby
"...90/20 has increased efficiency within
our call-centre environment and has reuced the time involved in each
job by more than 50% (at the same time incoming calls increased by 106%).
On average the call-centre staff are paging out 42 calls per hour compared
to 18 call per hour 6 month ago."
"We cannot believe the
ease of implementation, professionalism of training and follow-up service...
We are confident that we have chosen the right system to cope with our
expected future growth and have no hesitation in recommending 90/20
Technnologies."
Meter Reading experience
Datacol NZ Ltd
"90/20 have been a long-haul technology partner
of ours, giving us the systems we need to meet the challenges of reading
meters to multi-retailers through electricity de-regulation and managing
our contractor resources. We have over one hundred field contractors
throughout New Zealand and 90/20 have helped us manage the complexity
of our business through advanced technology systems and structure.They
regularly provide us with good support, advice and system changes as
new opportunities arise. 90/20 are prepared to go the extra mile and
they understand field dispatch and contractor management"
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