"By adopting leading edge technology, it enabled
the business to gain a competitive market edge by optimising our core
essential field service activities and at the same time allowing base
work to be completed."
achieved 20% extra staff productivity and were able to eliminate backlogs
and service level exceptions."
"We also worked with
our contractors, achieving significant reduction in pricing for us -
and much more efficient allocation and administration of jobs/invoices
Local Government experience
"Our 90/20 system delivers
30%+ savings in both admin time and field productivity"
"Here are some comments from my Dog Control
friendly visual dispatch"
edge technology that maximises the full extent of your resources"
Quantum lead forward, with simple logical but smart technology"
would be do without our 90/20 system"- easy to use and saves
functional and easy to understand, very flexible"
"...90/20 has increased efficiency within
our call-centre environment and has reuced the time involved in each
job by more than 50% (at the same time incoming calls increased by 106%).
On average the call-centre staff are paging out 42 calls per hour compared
to 18 call per hour 6 month ago."
"We cannot believe the
ease of implementation, professionalism of training and follow-up service...
We are confident that we have chosen the right system to cope with our
expected future growth and have no hesitation in recommending 90/20
Meter Reading experience
"90/20 have been a long-haul technology partner
of ours, giving us the systems we need to meet the challenges of reading
meters to multi-retailers through electricity de-regulation and managing
our contractor resources. We have over one hundred field contractors
throughout New Zealand and 90/20 have helped us manage the complexity
of our business through advanced technology systems and structure.They
regularly provide us with good support, advice and system changes as
new opportunities arise. 90/20 are prepared to go the extra mile and
they understand field dispatch and contractor management"